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I was an employee of Bank of America for about seven months. This
is the account of that portion of my life.
I was hired in the middle of the summer of '98. I finally got a job as
a bank teller after having talked about it for a long while. I was actually
quite proud of myself for getting the job. It was something that I'd wanted to do for
a long time. I viewed a job as a bank teller as a step up from ice cream, and a step\
towards something more professional, seeing as I was a college student, with just
one year left until graduation. Plus, I wanted a higher income, and the bank promised to
pay more per hour than I'd ever made. So, I asked at different banks, spoke with some
people I knew, and it was Bank of America that hired me. I went to orientation, and
then training. Those hot summer days were enjoyable, and I'll remember them for a long time
to come. I met some people that I felt that I could become friends with. Life was good.
I was placed at the Plaza Branch, on SW 1st and Jefferson. It was a physically large
branch, but small when it came to business volume. I quickly settled in and
got to know my coworkers quite well. This was my first taste of a well
organized business, and I liked it a lot. I worked a fair number of hours during the summer,
and the first part of school, but then I was scaled back to about 12 hours a week. I'd made some good
money during that time, and again, life was good. The bank likes their tellers to sell, though they
never really called it selling, but instead referring. It was selling. There was, or is, a whole list of
things that each teller should do for each client. It is the Bank of America G.U.E.S.T. acronym.
I quickly tired of the point game, and expectations of selling B of A Visa's and
checking accounts and whatnot. But that soon all changed. Our branch got word, shortly
after the merger with NationsBank, that we were being closed. The date was March 26th, 1999.
From the day that the district manager Rocky sat us all down and told us, the selling stopped, and
the atmosphere in the branch was much different. I hardly thought that the day
would ever come, but it eventually did, and when it finally arrived, I, and the branch, were
prepared for the surreal event of a branch of the bank closing down, permanently. When the bank did
close, I was out of a job. My career with Bank of America ended on that friday night, at 7:00pm. I'm
not sad, rather I'm glad that I had the entire experience as part of my life. And I did get some cool
momentos and memories. So, here are some pictures.
- Greet each customer with a smile
- Use their name
- Establish eye contact
- Sell/suggest with a tag-on
- Thank them
I'll refine this in the future, once more time is put into it, I just
wanted to get some of the basics down now. Come back and check it out!
As a bit of an epologue, I received a check from Bank of America on May 15th, 1999.
It was for $150.00, of which I got $83.03 after taxes. This came several months after
I no longer worked for the bank. What it was was branch retention money.
We made our goal of keeping 98% of of clients when the branch was closing, and
would you believe it, the bank came through with the money. Hey, I'm loving this "windfall"!